Massage and beauty studios, Studio owners, Front-desk teams, Multilingual teams
Availability
Coming soon
In numbers
5 min head start for your team before Desko answers
Overview
Clients ask before they book — on Instagram at 22:00, on Messenger between sessions, in the website chat. Desko puts those conversations in one queue and tracks each person until they book or are lost. Your team answers first; if nobody does within a few minutes, Desko replies in the client’s language with your prices and the right Booksy link. Anything sensitive goes to a person through Telegram.
The challenge
Booksy runs the calendar, payments and reminders, but not the questions people send before they book. Those land in Instagram, Messenger and the website chat, get answered late or in the wrong language, and nobody can say afterwards which ones turned into bookings.
Messages are spread over three apps and a team group chat.
Replies come hours later, after the client has booked somewhere else.
Clients write in Polish, Ukrainian or English; staff don’t always share the language.
Nobody tracks a question until it books or is lost.
The approach
One inbox where every new person becomes a lead with a stage. The team answers first; Desko waits a few minutes and answers only if nobody took the lead, using the studio’s own services and prices and the matching Booksy link. Medical, pregnancy, complaint and group questions always go to a person through Telegram.
Team first, AI second — the wait time is yours to set
Answers only from your own services, prices and FAQ
Translation both ways, previewed before anything is sent
Booksy stays the booking system; Desko sends the right link
5 minhead start for your team before Desko answers
How it works
01
Connect channels
Link Instagram and Messenger and paste the website chat snippet. Each new person becomes one lead.
02
Add what Desko may say
Services with minutes, PLN price, Booksy link and who does them; FAQ, address, hours, languages. About thirty minutes.
03
Invite the team
Each person gets a Telegram start link; the bot joins the team group. Choose how long Desko waits for the team.
04
Answer, hand off, mark booked
The team works the queue; Desko covers the gaps. Clients book in Booksy, and one tap marks the lead booked.
Screens
Needs you: the oldest lead first, the pregnancy rule that handed it to a person, and one suggested reply with how often similar chats booked.Team first: a new lead waits for the team — “Desko answers in 4:32” — unless someone takes it or replies.All leads as a board by stage, with take and booked as small icon buttons.After a happy visit, the suggested reply is a thank-you with the studio’s review link.Settings: when Desko may answer on its own, and reply templates grouped by situation.What the team sees in Telegram: the handoff alert with “I’ll take it”, and how the private thread runs.
What it does
One queue for every channel
Instagram, Messenger and website chat in one “Needs you” queue, oldest first, with a board of every lead by stage: new, waiting for staff, link sent, booked, closed.
Team first, AI second
Desko waits — five minutes by default, two to fifteen if you prefer — and answers only if nobody has taken the lead or replied, even from the Instagram app. Outside opening hours it can answer at once.
Handoffs to Telegram
Medical, pregnancy, complaint, refund and group questions go to the team group with “I’ll take it”. The thread continues in the taker’s private chat; the owner is pinged if nobody takes it.
Write in your language
Staff write in Ukrainian, Polish or English and see the client-language text before it goes out. Auto-translate can be switched off per person.
One suggested reply, with its odds
Above the reply box, the single best answer for this chat and how often similar chats at the studio ended in a booking. Templates by situation — including a review ask after a happy visit.
History, comments and gaps
Every lead keeps a timeline and private team notes. Questions Desko couldn’t answer come back weekly with “Add answer”, so the knowledge grows from real chats.
Who uses it, and for what
Studio owners
Late-evening questions
A price question at 22:15 gets an answer and the right Booksy link at once, instead of a reply the next morning after the client booked elsewhere.
Front-desk teams
A busy front desk
Between sessions nobody can watch three apps. The queue shows who is waiting longest, and Desko answers the simple ones the team didn’t get to.
Massage therapists
Sensitive questions
A pregnancy or medical question never gets an automatic answer: the client is told a person will reply, and the team gets the alert in Telegram.
Multilingual teams
Clients in three languages
A Ukrainian-speaking therapist answers a Polish client in their own language, sees the translation, and sends it with confidence.
Common questions
Does Desko replace Booksy?
No. Booksy keeps the calendar, payments and reminders. Desko handles the conversation before the booking and sends the Booksy link for the right service.
Can Desko book a slot by itself?
Not with Booksy: it has no public API for that. Clients book through the link, and staff mark the lead booked in one tap, in Desko or from Telegram.
Will clients know they are talking to an AI?
Yes. Desko’s first reply to every new person says it is an automated assistant and that a person can take over, as the EU AI Act requires.
What about the 24-hour rule on Instagram and Messenger?
Desko only sends inside the window the platforms allow and blocks replies once it has passed. That is also why it waits minutes, not hours, for the team.
How do I get early access?
Use the contact form on the homepage and mention Desko. We are looking for a few studios in Poland that book through Booksy.
Get early access to Desko
Get in touch to join the waitlist for early access.
